Free Delivery For Orders Over £45

FAQ

Information About Covid 19

At the current time, all deliveries are going ahead as planned.  The post service and the courier company we use are not reporting any delays to service, however, due to the current situation, we cannot guarantee that this won’t change suddenly. 

At present, couriers are not asking customers to physically sign off on deliveries, but are instead signing on the recipient’s behalf.  The recipient’s name and delivery confirmation message will be applied by the driver. You will still be able to track your courier delivery as normal. 

If you are unsure about anything to do with getting a delivery in relation to Covid 19, please do not hesitate to give us a call on 0800 211 8208 or send a message via our contact form and we would be happy to help.

 

Delivery

Can I Change My Delivery Address?

We always aim to get your orders out as soon as possible to the postal service or courier company, so unfortunately, we are unable to change the delivery address once your order has been processed.

 

Orders

Can I Cancel My Order?

We always aim to get your orders out as soon as possible to the postal service or courier company, so unfortunately, once we have processed your order, we are unable to cancel it.  If you have ordered an inflated or personalised item, this will be non-refundable.  If you have ordered uninflated or non-personalised items, you will be able to contact us for a refund or exchange once you have received your items.  Please see our returns policy and process here.

 

Can I Make Changes To A Personalised or Gift Package Order?

We always aim to get your personalised orders and balloon gift packages completed as soon as possible, so unfortunately, once we have processed your order, we are unable to make any changes.  We are unable to refund or exchange personalised orders once you have placed them, please see our returns policy and process here

 

Can I Make My Own Custom Balloon Package?

Yes of course!  We love to work with our customers to help them get exactly what they want.  Head over to our Bespoke Personalised Balloons page for more information.

 

Services

Do You Offer Balloon Installations and Decoration For Events?

Yes, we do!  We are highly experienced with events and design and would love to work with you to create something truly special.  Head over to our Balloon Installations page to learn more.